Frequently Asked Questions
What are your shipping rates?
Regular - Canada - $5.50 & US - $5.00 (5-7 days)
Express - Canada - $24.00 & US $25.00 (2-3 days)
Next Day - US - $35.00 (1-2 days)
What is your shipping method?
SAXX Underwear Co. primarily ships Canada Post and Fed Ex in Canada and USPS and UPS for US orders. If there is an apartment number or unit number associated with your address, please make sure to include it. Please note that we DO ship to P.O. boxes via Canada Post and USPS but NOT to freight forwarders.
What are your payment methods?
Visa, Visa Debit, Mastercard, American Express (Canada Only) and PayPal.
Do you ship internationally?
SAXX Underwear Co. currently only ships to Canada and the United States.
What is the process time of each order?
All orders placed Monday through Friday will begin processing the following business day. Please note that orders placed on Friday will begin processing on the following Monday. SAXX will ship within 2-4 business days after processing has begun. Please expect 2-7 business days for shipping to arrive within Canada and 3-6 business days for shipping to the US. Delivery times do not include Saturday, Sunday or Holidays.
I just placed an order online but have not received an email confirmation yet, has my order been received?
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation please email email@example.com or phone us between 7:00am - 5:00pm PST at 1-844-877-7299.
How do I know when my order has shipped?
An email will be sent to you once your order has shipped, and will include your tracking number.
What is your return and exchange policy?
We want you to experience the comfort and performance SAXX Underwear has to offer. You can read all the reviews but we know sometimes you need to try it before you buy it. To make it easy, we’re willing to exchange or refund your order if you are not satisfied with your SAXX Underwear within 30 days of purchase. Conditions:
- SAXX Underwear only. T-shirts are excluded.
- Only available to customers in North America.
- Applies to any order on saxxunderwear.com or through one of our retailers.
- All requests need to be made within 30 days of purchase. Proof of purchase is required for exchange or refund.
- If you choose to exchange an item, we will ship the item to you free of charge. Please contact our sales support team using firstname.lastname@example.org to arrange this. If the item was purchased from one of our retailers, please do not take the product back to the retailer, contact us directly.
- For all exchanges and refunds, we require that you contact us before sending anything back. Please e-mail email@example.com with your order number and proof of purchase.
My tracking information shows as "delivered" but I don't have the package and no notice has been left at my residence, what should I do?
Please contact your local carriers office to see if a parcel has been left for you; In certain cases a parcel will be left with a local carriers office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this please email firstname.lastname@example.org
What sales and duty taxes am I subject to when purchasing in Canada?
British Columbia – 7% PST / 5% GST Ontario– 13% HST Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island - 15% HST All remaining Canadian provinces - 5% GST
I mistakenly ordered the wrong item, what should I do?
Please contact us at 1-844-877-7299 or email@example.com as soon as possible
What if my order is lost or damaged in the mail?
SAXX Underwear Co. is not liable for any damages incurred during transit; it lies within the responsibility of local carrier. All purchases are made at the buyers’ own risk. SAXX Underwear Co. does not assume any responsibility for lost or damaged packages.
What is the SAXX Warranty Policy?
SAXX offers a one year warranty for manufacturer defects on all our products from the original date of purchase, as long as your product was purchased from an authorized SAXX dealer. If you believe your SAXX Underwear are defective for any reason, please contact SAXX directly by emailing firstname.lastname@example.org for instructions on how to submit a warranty claim. Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, or unauthorized repair, or purchased from any third party seller that is not an authorized SAXX Underwear dealer.
What do I do if my SAXX are defective or damaged in any way?
Please email email@example.com so we can help you out, and remember to include a photo and description of the full item(s) laid out with something marking the area of damage.
What are the inseam lengths of each style?
Please see our Size Chart tab for more sizing information.
Where can I find SAXX Underwear in my city/country?
Please see our Store Locator to find your closest retailer.
Your website doesn’t have the size/style I need, what should I do?
The online inventory directly reflects the actual product currently on hand in our warehouse. Please check our website for an update again soon or visit one of our retail shops in your area - visit our "Store Locator".
How do I wash my SAXX Underwear?
Machine wash with warm water and tumble dry with low heat on delicate cycle, do not dry clean or use bleach. Note: Blacksheep Style (Merino Wool) should not be tumble-dried. Dry cleaning optional.
I would like to be sponsored by SAXX Underwear Co., who should I contact?
While we currently only sponsor a handful of professional athletes, we’re always looking for more talent. Please email us at firstname.lastname@example.org with a detailed resume along with any other material that you feel would help in our decision making process.