International Services

We look forward to shipping your order. We ship to all countries except those listed in the Shipping Restrictions section below.

The type of shipping services available will show when paying for your order at checkout. Standard shipping service is not available to every country. Please see the table below for which shipping services are available by country.

Important: Please be aware that additional taxes and duties may apply to your order when it arrives into the country of destination. See Taxes & Duties .

Our team is here to answer any questions. Check out our FAQs or send an email to info@saxxunderwear.com.



Order Processing Times

The Order Processing Times is the estimated time between the date an order was placed and when it will leave our warehouse. Our warehouse starts processing your order as soon as received Monday to Friday (we do not currently ship on weekends).

Please allow at least 2 business days for the handling of your order prior to shipping.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

Taxes & Duties

The prices on our website do not include taxes, duties or shipping.

SAXX does not cover duties or taxes. Your country’s customs office may charge you import duties and taxes. The fees incurred for customs clearance are the sole responsibility of the recipient of the parcel and will be charged upon arrival. SAXX has no control over these charges.

For more information on customs, duties, taxes and other import charges, please contact your local customs office.

Shipping Restrictions

We ship to all countries except those listed below:

Italy, Libya, Somalia, Syria, and Yemen.

Shipping to P.O. Boxes

It is currently possible to ship to P.O. Boxes, APO/FPO, and deliver to apartments and condos with the exception of the countries listed under Shipping Restrictions.

Shipping Options and Lead Times

Standard Shipping: $8.00 Canadian, excluding taxes and duties.
Standard shipping is not available to all countries. Please review the table below for the countries where standard shipping option is available.

Express Shipping: $30.00 Canadian, excluding taxes and duties.
Express Shipping lead times will vary from country to country. Delivery time of your package may be delayed due to your country’s customs clearance.

Is signature required?
Shipments sent via Xpresspost service normally require signature, while the other services do not require signature.

What services are available by country of destination
Shipping services available per country/territory and their average transit time (business days)

Please note: we apologize that due to the COVID-19 services to some destinations have been suspended at this time - please refer to table below when normal services resume.

  Tracked Packet Intl Xpresspost INTL International Air Parcel
DESTINATION STANDARD EXPRESS A EXPRESS B
AFGHANISTAN 6-10 business days
ALAND ISLANDS 6-10 business days
ALBANIA 8-9 business days
ALGERIA 6-10 business days
ANDORRA 6-10 business days
ANGOLA 6-10 business days
ANGUILLA 6-10 business days
ANTIGUA AND BARBUDA 6-10 business days
ARGENTINA 7-9 business days
ARMENIA 6-10 business days
ARUBA 6-10 business days
AUSTRALIA 9-14 business days 6-7 business days
AUSTRIA 7-14 business days 5-6 business days
AZERBAIJAN 6-10 business days
AZORES (PORTUGAL) 7-14 business days 6-10 business days
BAHAMAS 5-6 business days
BAHRAIN 6-10 business days
BALEARIC ISLANDS (SPAIN) 7-14 business days 6-10 business days
BANGLADESH 6-10 business days
BARBADOS 5-6 business days
BELARUS 7-9 business days
BELGIUM 7-14 business days 5-6 business days
BELIZE 6-7 business days
BENIN 6-10 business days
BERMUDA 6-10 business days
BHUTAN 6-10 business days
BOLIVIA 6-10 business days
BOSNIA HERZEGOVINA 6-10 business days
BOTSWANA 6-10 business days
BOUVET ISLAND 6-10 business days
BRAZIL 10-14 business days 7-9 business days
BRITISH INDIAN OCEAN TERRITORY 6-10 business days
BRITISH VIRGIN ISLANDS 6-10 business days
BRUNEI DARUSSALAM 6-10 business days
BULGARIA 6-10 business days
BURKINA FASO 6-10 business days
BURUNDI 6-10 business days
CAMBODIA 6-10 business days
CAMEROON 6-10 business days
CANARY ISLANDS (SPAIN: LAS PALMAS, SANTA CRUZ DE TENERIFE) 7-14 business days 6-10 business days
CAPE VERDE 6-10 business days
CARIBBEAN NETHERLANDS (DUTCH CARIBBEAN) 6-10 business days
CAYMAN ISLANDS 7-9 business days
CENTRAL AFRICAN REPUBLIC 6-10 business days
CHAD 6-10 business days
CHILE 8-9 business days
CHINA 8-9 business days
CHRISTMAS ISLAND 6-10 business days
COCOS (KEELING) ISLAND 6-10 business days
COLOMBIA 9-10 business days
COMOROS 6-10 business days
CONGO (REPUBLIC) 6-10 business days
CONGO, DEMOCRATIC REPUBLIC OF 6-10 business days
COOK ISLANDS 6-10 business days
COSTA RICA 11-12 business days
CÔTE D`IVOIRE 6-10 business days
CROATIA 8-14 business days 7-8 business days
CUBA 6-10 business days
CURACAO 7-8 business days
CYPRUS 6-7 business days
CZECH REPUBLIC 6-7 business days
DENMARK 9-14 business days 5-6 business days
DJIBOUTI 6-10 business days
DOMINICA 6-10 business days
DOMINICAN REPUBLIC 6-10 business days
DUTCH CARIBBEAN (CARIBBEAN NETHERLANDS, NETHERLANDS ANTILLES) 6-10 business days
EAST TIMOR 6-10 business days
ECUADOR 7-8 business days
EGYPT 6-10 business days
EL SALVADOR 9-10 business days
EQUATORIAL GUINEA 6-10 business days
ERITREA 6-10 business days
ESTONIA 8-14 business days 6-7 business days
ESWATINI 6-10 business days
ETHIOPIA 6-7 business days
FALKLAND ISLANDS 6-10 business days
FÄROE ISLANDS 6-10 business days
FIJI 6-10 business days
FINLAND 7-14 business days 4-6 business days
FRANCE 7-14 business days 5-6 business days
FRENCH GUIANA 6-10 business days
FRENCH POLYNESIA 6-10 business days
FRENCH SOUTHERN TERRITORIES 6-10 business days
GABON 6-10 business days
GAMBIA 6-10 business days
GEORGIA 6-10 business days
GERMANY 7-14 business days 5-6 business days
GHANA 6-10 business days
GIBRALTAR 6-10 business days
GREECE 6-7 business days
GREENLAND 6-10 business days
GRENADA 6-7 business days
GUADELOUPE 6-10 business days
GUATEMALA 6-10 business days
GUERNSEY 6-10 business days
GUINEA 6-10 business days
GUINEA-BISSAU 6-10 business days
GUYANA 9-10 business days
HAITI 6-10 business days
HEARD & MCDONALD ISLANDS 6-10 business days
HOLY SEE (VATICAN) 6-10 business days
HONDURAS 6-10 business days
HONG KONG 7-14 business days 4-6 business days
HUNGARY 8-14 business days 6-7 business days
ICELAND 9-14 business days 7-8 business days
INDIA 10-11 business days
INDONESIA 6-7 business days
IRAN 6-10 business days
IRAQ 6-10 business days
IRELAND 8-14 business days 6-7 business days
ISLE OF MAN 6-10 business days
ISRAEL 8-14 business days 6-7 business days
IVORY COAST 6-10 business days
JAMAICA 7-8 business days
JAPAN 9-14 business days 5-6 business days
JERSEY 6-10 business days
JORDAN 6-10 business days
KAZAKHSTAN 6-10 business days
KENYA 8-9 business days
KIRIBATI 6-10 business days
KOREA (DEMOCRATIC PEOPLE`S REPUBLIC) 6-10 business days
KOREA (SOUTH) 7-14 business days 6-7 business days
KOSOVO 6-10 business days
KUWAIT 6-10 business days
KYRGYZSTAN 6-10 business days
LAOS (PEOPLE`S DEMOCRATIC REPUBLIC) 6-10 business days
LATVIA 7-14 business days 5-6 business days
LEBANON 10-14 business days 8-9 business days
LESOTHO 6-10 business days
LIBERIA 6-10 business days
LIECHTENSTEIN 5-6 business days
LITHUANIA 8-14 business days 6-7 business days
LUXEMBOURG 7-14 business days 5-6 business days
MACAU 7-8 business days
MACEDONIA 6-10 business days
MADAGASCAR 6-10 business days
MADIERA (PORTUGAL) 7-14 business days 6-10 business days
MALAWI 6-10 business days
MALAYSIA 9-14 business days 6-7 business days
MALDIVES 6-10 business days
MALI 6-10 business days
MALTA 7-14 business days 5-6 business days
MARTINIQUE 6-10 business days
MAURITANIA 6-10 business days
MAURITIUS 7-8 business days
MAYOTTE 11-12 business days
MEXICO 6-10 business days
MOLDOVA 6-10 business days
MONACO 5-6 business days
MONGOLIA 6-10 business days
MONTENEGRO 6-10 business days
MONTSERRAT 6-10 business days
MOROCCO 7-8 business days
MOZAMBIQUE 6-10 business days
MYANMAR (BURMA) 6-10 business days
NAMIBIA 6-10 business days
NAURU 6-10 business days
NEPAL 6-10 business days
NETHERLANDS 7-14 business days 5-6 business days
NETHERLANDS ANTILLES (DUTCH CARIBBEAN) 6-10 business days
NEW CALEDONIA 6-10 business days
NEW ZEALAND 9-14 business days 7-8 business days
NICARAGUA 6-10 business days
NIGER 6-10 business days
NIGERIA 6-10 business days
NIUE 6-10 business days
NORFOLK ISLANDS 6-7 business days
NORTH KOREA 6-10 business days
NORTHERN IRELAND (UNITED KINGDOM) 9-14 business days 6-10 business days
NORWAY 7-14 business days 5-6 business days
OMAN 6-10 business days
PAKISTAN 6-10 business days
PALESTINIAN TERRITORIES (WEST BANK AND GAZA STRIP) 6-10 business days
PANAMA 6-10 business days
PAPUA NEW GUINEA 6-10 business days
PARAGUAY 6-10 business days
PERU 6-10 business days
PHILIPPINES 5-6 business days
PITCAIRN 6-10 business days
POLAND 9-14 business days 8-9 business days
PORTUGAL 7-14 business days 6-7 business days
PRINCIPE 6-10 business days
QATAR 6-10 business days
RÉUNION 6-10 business days
ROMANIA 7-8 business days
RUSSIAN FEDERATION 10-11 business days
RWANDA 6-10 business days
SAINT BARTHÉLÉMY 6-10 business days
SAINT HELENA 6-10 business days
SAINT KITTS AND NEVIS 7-8 business days
SAINT LUCIA 8-9 business days
SAINT MARTIN (FRENCH PART) 6-10 business days
SAINT PIERRE AND MIQUELON 6-10 business days
SAMOA 6-10 business days
SAN MARINO 5-6 business days
SAO TOME AND PRINCIPE 6-10 business days
SAUDI ARABIA 7-8 business days
SENEGAL 6-10 business days
SERBIA 7-8 business days
SEYCHELLES 6-10 business days
SIERRA LEONE 6-10 business days
SINGAPORE 7-14 business days 5-6 business days
SINT MAARTEN (DUTCH PART) 8-9 business days
SLOVAKIA 6-7 business days
SLOVENIA 6-10 business days
SOLOMON ISLANDS 6-10 business days
SOUTH AFRICA 6-10 business days
SOUTH GEORGIA AND SANDWICH ISLANDS 6-10 business days
SOUTH KOREA 7-14 business days 6-7 business days
SOUTH SUDAN 6-10 business days
SPAIN 7-14 business days 7-8 business days
SPANISH NORTH AFRICAN TERRITORIES (SPAIN: CUETA, MELILLA) 7-14 business days 6-10 business days
SRI LANKA 6-10 business days
ST VINCENT AND THE GRENADINES 6-10 business days
SUDAN 6-10 business days
SURINAME 6-10 business days
SVALBARD & JAN MAYEN 6-10 business days
SWEDEN 7-14 business days 5-6 business days
SWITZERLAND 7-14 business days 5-6 business days
TAIWAN 5-6 business days
TAJIKISTAN 6-10 business days
TANZANIA 6-10 business days
THAILAND 5-6 business days
TIMOR-LESTE 6-10 business days
TOGO 6-10 business days
TOKELAU 6-10 business days
TONGA 6-10 business days
TRINIDAD AND TOBAGO 8-9 business days
TUNISIA 6-10 business days
TURKEY 11-14 business days 6-10 business days
TURKMENISTAN 6-10 business days
TURKS AND CAICOS ISLANDS 6-10 business days
TUVALU 6-10 business days
UGANDA 6-10 business days
UKRAINE 6-10 business days
UNITED ARAB EMIRATES 6-7 business days
UNITED KINGDOM (GREAT BRITAIN) 7-14 business days 4-6 business days
URUGUAY 6-10 business days
UZBEKISTAN 6-10 business days
VANUATU 6-10 business days
VATICAN (HOLY SEE) 6-10 business days
VENEZUELA 6-10 business days
VIETNAM 7-8 business days
WALLIS AND FUTUNA 6-10 business days
WEST BANK AND GAZA STRIP (PALESTINIAN TERRITORIES) 6-10 business days
WESTERN SAHARA 6-10 business days
WESTERN SAMOA 6-10 business days
ZAMBIA 6-10 business days
ZIMBABWE 6-10 business days

Order Tracking Information

Once an order has shipped, you will receive an email with a tracking number. You can use the link to track your parcel’s progress at the Canada Post website. If your country’s mail provider offers tracking on their website, you will be able to use the same tracking number to track your shipment and find the most updated status in local languages. This applies to all shipments under Tracked Packet and Xpresspost services. International Air Parcel shipments are subject to tracking availability on local mail provider’s website.

Comfort Guarantee

We want you to experience the comfort and performance SAXX has to offer. You can read all the reviews, but we know sometimes you need to try it before you buy it. The Comfort Guarantee policy applies to any SAXX product purchased directly from SAXX or from a SAXX authorized dealer. Proof of purchase is required. If you are not satisfied with your product for any reason, SAXX will provide a full refund within forty-five (45) calendar days of purchase. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable. After 45 calendar days from purchase, this policy no longer applies.

Unless prohibited by applicable law, the Comfort Guarantee does not apply to products purchased from unauthorized sellers, including unauthorized websites. We can’t attest the SAXX products sold by these sellers are authentic because we cannot control the quality of our products when they are sold by sellers that have no relationship with us.

To take advantage of the Comfort Guarantee, please contact us before sending anything back. Please e-mail info@saxxunderwear.com with:

  • your order number
  • proof of purchase
  • the style name and color of the item(s) that you wish to return
  • a brief description of the issue will help us process your request faster (i.e. wrong fit, wrong size)

If you have any questions please contact us on 1-844-877-7299 or email info@saxxunderwear.com to discuss with an agent.

Damaged/Refused Shipments

In the unlikely event that your goods arrive in a damaged condition, please accept the delivery and contact info@saxxunderwear.com so we can create a solution.

If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties and taxes.

Redirecting an Order/Address Updates

We are not able to redirect orders or make address updates once the order has dispatched. Please make sure that the shipping address is correct before submitting your order.

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