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IT Infrastructure and Security Manager


Vancouver, Canada


Full Time

Date Posted

October 13, 2021

SAXX Underwear Co. is looking for a IT Infrastructure and Security Manager to join the team based at our Vancouver office location.

This is your opportunity to be part of a globally growing brand in a dynamic work environment.

The IT Infrastructure and Security Manager will…

Provide leadership and support to a growing IT Infrastructure and Support team. This is a unique opportunity to work mostly remote at a fast growing company with a modern technology stack. If you’re an IT leader who can get hands-on with networking, security, and AWS architecture, we’d love to speak with you.

Responsibilities Include:
  • Manage the IT Infrastructure function, including Helpdesk, System Administration, Infrastructure, and Security
  • Own and execute the IT Infrastructure and Security roadmaps to support business growth
  • Establish and continuously improve employee helpdesk KPI
  • Manage and support the business’ work from home requirements ensuring that all employees have a stable and reliable connection to corporate resources
  • Manage and support IT infrastructure including: servers, server O/S, Hyper-V, Cloud server environments, storage, routers, switches, and all other infrastructure and systems components
  • Develop, implement and monitor a comprehensive aws and IT risk management program
  • Stay up-to-date on emerging security technologies, best practices, news, and trends
  • Monitor and facilitate adoption of software across the organization
  • Manage relationships and contracts with 3rd party software and hardware vendors
  • Support successful team outcomes by tracking goals, participating in regular one-on-ones, and overseeing work assignments
  • Support the Senior Director Information Systems by providing input into long term planning
  • Support requirements gathering, planning, and sequencing of work plan items
  • Create, approve, and track project budgets, ensuring alignment to the department budget
  • Work closely with cross functional leaders to support efficient business operations
  • Provide business context, motivate, and inspire your team to achieve their best
  • Provide mentorship, coaching, and career development opportunities to your team
  • Foster a fun, engaging, and supportive team environment that celebrates success
Required Qualifications:
  • Degree or Diploma in computer science or relevant qualification
  • Minimum 3 years’ experience managing IT Infrastructure and Helpdesk
  • Minimum 3 years’ hands-on experience in O365 Administration (including Exchange online, AD, etc)
  • Comprehensive knowledge of key operating systems (Microsoft, Linux, Mac O/S)
  • AWS Certified Solutions Architect or SysOps Administrator credential
  • Comprehensive knowledge of network security, firewall, and anti-virus technology and systems
  • Experience with networking using routers, switches and firewalls including the OSI Model and TCP/IP stack
  • Outstanding written and verbal communication skills
  • High degree of flexibility and adaptability to change
  • High degree of responsibility and attention to detail
  • Proven track record of delivering collaborative and business-focused solutions
Nice to Have:
  • Experience with the ITIL framework
  • Agile certification or experience
  • CISSP, CompTIA A+, and/or CISM Certification
  • CCNA, ACSA, and/or CompTIA Network+ Certification
Why we think you'll love working with us
  • We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support your wellbeing
  • Get additional health care support through a virtual health care platform and a health spending account
  • Have your birthday off to celebrate in style
  • Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating
  • Make an impact with your work—each person has an equal opportunity to contribute to our goals
  • Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
  • Stay fueled with our in-house chef, healthy snacks, coffee, and tea
  • Hang out with the cute and cuddly dogs at our headquarters
  • Stay fit with our in-office gym
  • During the COVID 19 pandemic, we learned the majority of our roles are remote-friendly. Although there may be times where it is required or more effective to be in office for certain meetings or tasks. As the pandemic evolves, we will continue to adjust our working arrangements as necessary.
To Apply…

Please forward your resume and quote IT Infrastructure and Security Manager in the subject line. No phone calls please. We appreciate your interest in the role, however; only successful applicants will be contacted for an interview. Thank you for your interest in a career with SAXX.