What is your return and exchange policy?
We want you to experience the comfort and performance SAXX Underwear has to offer. You can read all the reviews but we know sometimes you need to try it before you buy it. To make it easy, we’re willing to exchange or refund your order if you are not satisfied with your SAXX Underwear within 30 days of purchase.
- SAXX Underwear only. T-shirts are excluded.
- Only available to customers in North America.
- Applies to any order on saxxunderwear.com or through one of our retailers.
- All requests need to be made within 30 days of purchase. Proof of purchase is required for exchange or refund.
- If you choose to exchange an item, we will ship the item to you free of charge. Please contact our sales support team using firstname.lastname@example.org to arrange this. If the item was purchased from one of our retailers, please do not take the product back to the retailer, contact us directly.
- For all exchanges and refunds, we require that you contact us before sending anything back. Please e-mail email@example.com with your order number and proof of purchase.
My tracking information shows as "delivered" but I don't have the package and no notice has been left at my residence, what should I do?
Please contact your local carriers office to see if a parcel has been left for you; In certain cases a parcel will be left with a local carriers office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this please email firstname.lastname@example.org
What sales and duty taxes am I subject to when purchasing in Canada?
British Columbia – 7% PST / 5% GST
Ontario– 13% HST
Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island - 15% HST
All remaining Canadian provinces - 5% GST
I mistakenly ordered the wrong item, what should I do?
Please contact us at 1-844-877-7299 or email@example.com as soon as possible
What if my order is lost or damaged in the mail?
SAXX Underwear Co. is not liable for any damages incurred during transit; it lies within the responsibility of local carrier. All purchases are made at the buyers’ own risk. SAXX Underwear Co. does not assume any responsibility for lost or damaged packages.