Orders & Shipping
All orders placed Monday through Friday will begin processing the following business day. Please note that orders placed on Friday will begin processing on the following Monday.
SAXX will ship within 2-4 business days after processing has begun. Please expect 2-7 business days for shipping to arrive within Canada and 3-6 business days for shipping to the US. Delivery times do not include Saturday, Sunday or Holidays.
Our warehouse starts processing your order as soon as received Monday to Friday (we do not currently ship on weekends). Although we aim to ship in 1 business day, please allow at least 2 business days for processing, especially during high volume periods.
For shipping, please allow the following business days for transit:
Standard - 5-7 business days
Express - 2-3 business days
Delivery times do not include Saturday, Sunday or Holidays.
Standard - $9.99 USD (5-7 business days)
Express - $24.99 USD (2-3 business days)
You are also eligible for free shipping if you choose to become a member of The Support Group. See Rewards page to learn more.
SAXX Underwear Co. primarily ships USPS and UPS for US orders. If there is an apartment number or unit number associated with your address, please make sure to include it. Please note that we DO ship to P.O. boxes via Canada Post and USPS but NOT to freight forwarders.
SAXX ships to Canada, United States and internationally from Canada (with some restrictions). Please visit our International SAXX Site to pay in your local currency. Click here for a guide to international services.
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation please email info@saxxunderwear.com.
As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. SAXX can be contacted during business hours but if we are unable to facilitate an order change or cancellation request, you may process a return under our Comfort Guarantee policy.
Please contact us at 1-844-877-7299 (English and French language) or email info@saxxunderwear.com as soon as possible. If we are unable to facilitate an order change request, you may process a return under our Comfort Guarantee policy.
As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. SAXX can be contacted during business hours but if we are unable to facilitate an order change or cancellation request, you may process a return under our Comfort Guarantee policy.
An email will be sent to you once your order has shipped and will include your tracking number. Visit our Track Order page to review the status of your shipment. Please note, the package may not be trackable until the shipment has been picked up and scanned by the carrier.
Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email info@saxxunderwear.com with your order number and confirmed shipping address.
SAXX is not liable for any damages incurred during transit; it lies within the responsibility of the local carrier. All purchases are made at the buyers’ own risk. SAXX does not assume any responsibility for lost or damaged packages.
Please email info@saxxunderwear.com so we can help you out, and remember to include a photo and description of the full item(s) laid out with something marking the area of damage.
If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt on 1-844-877-7299 (English & French language services available) or email info@saxxunderwear.com and remember to include a photo and description of the full item(s) along with a copy of your order number for reference.
All of our products ship from within North America.
To ensure that your package is properly delivered please ensure that your address is fully entered and correct.
Occasionally, packages are returned to us as undeliverable. Unfortunately, orders that are returned to our warehouse as undeliverable are not able to be re-shipped. This may result in the item(s) no longer being available for purchase. We apologize for any inconvenience. When the carrier returns an undeliverable package, you will be issued a full refund.
If you would still like to purchase replacement items, it will be subject to stock availability. We would like to welcome you to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.